Frequently Asked Questions
Where do we meet?
All experiences depart from 99 Quay Street, Auckland — outside the Ferry Building.
Please wait in the pickup/drop-off zone along the east side of the building. You’ll see other vehicles coming and going, and there’s seating available while you wait.
Do you offer pickup from my accommodation?
Yes — private bookings only include pickup and drop-off from your central-city accommodation.
For shared group tours, everyone meets at the Ferry Building. It’s easy to reach by bus, train, or ferry, and there’s plenty of nearby public parking if you’re driving. If you wish to arrange a private booking then please email kate@localsnewzealand.co.nz
Can I bring luggage?
Space in the vehicle is limited.
If you plan to bring luggage, please let me know before booking so we can check space availability.
Large suitcases may require booking a private tour, as luggage can take up guest seating.
What’s included in the price?
All experiences include pickup and drop-off from the Ferry building, guiding, and the items listed below.
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Bush, Beach & Bites — $140 NZD per person
Includes a guided native forest and coastal walk, classic Kiwi fish and chips, your choice of craft beer or wine. -
Secret Glowworms — $110 NZD per person
Includes a guided night walk through native forest to a glowworm colony, with torches and repellent supplied.
What do you provide?
Bush, Beach & Bites
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Knowledgeable local guide
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Sunscreen (spare if you forget your own)
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Fish and chips lunch + drink of your choice
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Return transport
Secret Glowworms Walk
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Torches for every guest
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Knowledgeable local guide
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Mosquito repellent (seasonal)
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Transport
What should I bring?
Bush, Beach & Bites
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Comfortable walking shoes
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Weather-appropriate clothing
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Personal sunscreen and water
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Swimwear and towel (optional)
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Any personal medication
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Let me know beforehand about any dietary restrictions — I can arrange alternatives only with advance notice.
Secret Glowworms Walk
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Closed-toe shoes with good grip
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Weather-appropriate clothing
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A small bottle of water
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Minimal bags or personal items
How fit do I need to be?
Both experiences involve light walking, but you’ll need basic mobility and balance.
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Bush, Beach & Bites: Moderate fitness. You’ll walk on sand, uneven ground, and over rocks. It’s not strenuous but you do need steady footing.
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Secret Glowworms Walk: Gentle pace on forest tracks at night. You must be able to walk confidently and safely in low light.
What if I have accessibility needs?
If you have mobility, vision, or hearing considerations, please contact me before booking. I can make some accommodations, but these need to be arranged in advance. I will let you know if i can accomidate your needs but please appreciate these are wild nature walks and there is limited mobility access avaialble.
Do you speak other languages?
Guiding is offered in English only. And as a fast speaking Kiwi I try pace myself the best I can!
What’s your cancellation or refund policy?
As a small boutique operator, seats are limited.
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Full refund with at least two weeks’ notice.
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Within two weeks, refunds aren’t guaranteed but we can discuss rescheduling if possible.
How do I book?
You can check availability and book online through our Booking Page, or contact me directly if you’d like to discuss a private tour or special request.